SAU

SAU
Servei d'Atenció a l'Usuari (SAU)

User Service Department
We, the professionals of the Customer Service Department (CSD) of Hospital Sant Pau, believe that the most important thing is people and that they should feel safe and well cared for. Our contribution to this goal is to provide users with personalized care that ensures they feel that they are being listened to, their opinions, experience and expectations are recorded and, above all, based on this attention, we deal with the situations that may arise, such as those described below.

For any of these procedures, you can contact us in person, by telephone (93 553 7099), or by e-mail (atenciousuari@santpau.cat).

Rights and Obligations
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Rights and Obligations

Drets d'autodeterminació informativa (ARCOPOL)
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Drets d'autodeterminació informativa (ARCOPOL)

Advance Directive (AD)
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Advance Directive (AD)

Sol·licitud de canvi de facultatiu/va
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Sol·licitud de canvi de facultatiu/va

Second Medical Opinion (SMO)
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Second Medical Opinion (SMO)

Acknowledgements, suggestions, and complaints
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Acknowledgements, suggestions, and complaints